Now shows + late cancellations are a pain the a$$. Let’s talk about what to say so you don’t put your foot in your mouth.

That mantra might not be working because your thoughts around money might not actually be the issue.

We feel so close to clients, yet we’re not really inner circle. Is it appropriate to attend the funeral?

A deeper dive into setting clear expectations for our clients in an effort to promote safety

When I started out, I copied some generic policies from the ABMP website builder + called it a day. I'm not sure if I actually even read them. 😶

What to say when someone doesn't show for their massage.

Do you dream of emailing newsletters to clients, and then draw a blank on what to say? Here are valuable tips & guidance on crafting marvelous client communication emails.

Work past the defensiveness and find a solution. This is a whole other level of adulting - check your ego at the door.